Reporting a problem
Send the team a report when something in the game goes wrong.
Use Report a bug from the game when something does not work as expected. Describe what you were trying to do, what happened, and which page you were on. Add a picture if it helps show the problem, then send the report. The reporter includes useful page context so the team can investigate.
If an action was refused, first read the reason shown on that page; it may be a game rule rather than a fault. Do not repeat a purchase or other irreversible action while unsure of its result. The Community feed is also a place to discuss ideas with other keepers, while the reporter is the direct path for a fault.